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First, Break All the Rules
In today’s tight labor markets, organizations compete to find and keep the best employees, using pay, benefits, promotions, and training. But no matter how generous its pay, or how renowned its training, the organization that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations; how they motivate people by building on each person’s unique strengths; and, finally, how great managers find the right fit for each person, not the next rung on the ladder.
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