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How to Manage Problem Employees
Here’s some of the “gold nuggets” Glenn Shepard gives you in this exclusive 90-minute AudioCD.
*How to keep manipulative, conniving, back-stabbing people with “Poisonous Personalities” from spewing on you.
*How to quickly and easily transition from “Softie” to “Assertive” – even if you’ve let your employees walk over you for years!
*How to get people with a “Victim Mentality” to take responsibility for their own actions – and job performance.
*How to stop gossiping.
*How to prevent manipulative employees from breaking the chain of command and going over your head.
*How to respond to employees who try to make you feel quality for confronting their bad behavior by responding, “I thought we were friends”.
*Why employees misbehave, and how you can “Nip it in the Bud”.
*How to use the “three magic words” to get your employees to respect your authority – and you personally.
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