Job Order Details
Job Order ID: 1601222
Openings: 2
Status: Full Time
Hours per Week: 40
Experience Required: 0 months
Education Required
GED/High School Equivalent
Minimum Age: 18
Drivers License Class:
Job Title: 911 Communications Operator
Salary: $17.18 - $24.75 Per Hourly
Duration: Over 150 Days
Days: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Shift: Day, Swing, Graveyard
Licenses/Certification: CPR, 911 Basic Telecommunicator Certification, and IAED Certified Advanced Emergency Medical Dispatcher (all certifications will be earned through paid on-the-job training after hire).
Lifting Requirements:
Desired Skills:
Description: Deadline for Filing: Friday, May 10. Anticipated start date is June 24, 2013.
Provide 911 services to the citizens and visitors of Minnehaha County and the City of Sioux Falls, and provide dispatch service to police, fire and EMS agencies 24 hours a day and 365 days a year.
This career requires shift work, weekends and holidays. Our center is always open and staffed 24 hours a day by a team of qualified Communications Operators and Shift Supervisors.
Metro Communications Agency is a consolidated public safety communications center serving Minnehaha County and the City of Sioux Falls. As a Communications Operator you will work with a team of operators responsible for the dispatch services for all emergency services within the city and county. This includes 3 law enforcement agencies, 13 fire departments and 5 ambulance services.
Communications Operators are responsible for processing all calls for service, receiving requests from the public and dispatching the appropriate first responder; they work closely with other first responders, making phone calls, assisting in finding locations, and gathering information needed about the calls; they are also responsible for knowing which officers are available for a call and the status of all officers that are in service for a given time period. All of these services are delivered following strict policies and guidelines learned during an intensive approximately 5 month on-the-job training program.
Equal Employment Opportunity Statement
Metro Communications Agency does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment, or the provision of services.
Must have:
•Excellent verbal and written communication skills
•Ability to pass keyboarding skills per testing guidelines
•Ability to speak clearly and concisely over the radio and telephone
•Ability to prioritize and multi-task
•Ability to make sound decisions using all available information
•Ability to accomplish tasks while working under stress
•Ability to read maps
•Ability to develop and maintain cooperative working relationships with co-workers and customers
•Graduation high school or GED certification
•18 years of age at time of written examination
•No convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary
Physical Demands:
•Dexterity of hands and fingers
•Sitting and/or standing for extended periods of time
•Must meet vision and hearing standards
Pre-employment Screening:
May include, but not limited to, the following: keyboarding skills test; written and oral examinations; drug screen, references, physical examination, credit check, criminal background, polygraph, and psychological exams.
This career requires successful completion of an intensive on-the-job training program of approximately 5 months, including 2 to 2.5 weeks out of town. Wages paid during training; along with lodging, meals and travel expenses for out of town training.
Notifications to applicants selected for testing will be made by email / telephone if provided on your application; respond timely to ensure testing opportunities aren't missed resulting in disqualification.
Worksite Address: Sioux falls, SD 57104
Benefits Information: Clothing/Uniform Allowance, Dental Insurance, Health Insurance, Holidays, Life Insurance, Retirement, Sick Leave, UI Coverage, Vacation, Vision